Patron Services Shift Supervisors perform all the functions of an Associate; using best practices in customer service and sales, they provide patrons with a positive experience while adhering to organizational policies and procedures, plus assist with daily reporting and other administrative office tasks. In addition, Supervisors manage the Box Office when the manager is unavailable, directing staff activities and handling escalated patron issues. 
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The Education & Community Programs Coordinator oversees logistics for Education & Community Programs events and activities onsite at The Broad Stage and off-site in the community ensuring success of each program. The Coordinator contributes ideas, solutions and projects promoting creative exchange, discovery and inclusion within the diverse communities of Santa Monica and Los Angeles. S/he aids the Program Manager and works in collaboration with the Program Assistants, Production Assistants and Interns to fulfill all programmatic initiatives serving families, students, teachers, patrons and community members.
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The Concessions Department at The Broad Stage is dedicated to providing all patrons that attend a performance with an exceptional experience throughout their visit by offering phenomenal customer service and high quality food and beverage options. We stand with the Front of House and Patron Services departments as the face of the Broad Stage and we act as part of the primary contact point for patrons and guests. The Concessions Associate assists with the set up and breakdown of bars and concessions areas, serving our patrons food and beverages, using a POS terminal to ring up transactions when concessions are sold, and assisting with lobby receptions, donor parties, and other special events.
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